Your Money Direct Awards 2011 Entry Form

Your Money 2010 Awards

The Your Money Direct Awards 2011 are fast approaching. We invite you to submit your products for judging. There will be a winner in each of the categories listed below. Initial short-listing is by price, with the top five sent out to a panel of readers who will access the service. You can enter in both the Direct category and the Online category.

Mortgage awards will be made on the basis of direct service testing carried out by Your Mortgage magazine.

Enter as many categories as are appropriate to you. No correspondence with entrants on any part of the judging process will be undertaken.

Submit your entries by 7th April 2011.

Fields marked with an asterisk (*) are mandatory

Your Details
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1. Direct banking

Which of the following services do you offer that can be completed over the phone/online?

Phone Online
Opening an account
Transferring money between accounts (internal)
Transferring money between accounts (external)
Ordering a statement
Paying utility bills
Changing/ordering pin numbers
Setting up direct debits/standing orders
Cancelling direct debits/standing orders
Checking a balance
Ordering a cheque book
Ordering cash point cards
Ordering credit cards
Arranging a personal loan
Arranging an overdraft
In the online category
Yes No
Yes No
Yes No
2. Small business banking

Which of the following services/facilities do you offer that are available over the phone/online?

Phone Online
Dedicated business manager
Overdraft and loan facilities
Tiered cost structure (eg. charge for number of cheques deposited)
Free business advice
Ongoing progress checks
In the online category
Yes No
Yes No
Yes No
3. Student banking

Which of the following services/facilities do you offer over the phone/online?

Phone Online
Opening an account
Transferring money between accounts (external)
Ordering a statement
Paying utility bills
Setting up direct debits/standing orders
Cancelling direct debits/standing orders
Checking a balance
Ordering a cheque book
Ordering cash point cards
Ordering credit cards
Arranging a personal loan
Guides to personal finance
Arranging an overdraft (maximum level permitted)
Free financial advice
In the online category
Yes No
Yes No
Yes No
4. Savings Accounts
What AER do you pay on instant access accounts containing the following amounts?
%
%
%
%
%
How easy is it for customers to open an account? (Give details)
30 Day 60 Day
£1 % %
£1,000 % %
£5,000 % %
£10,000 % %
£50,000 % %
In the online category
Yes No
Yes No
Yes No
5. ISAs
Do you offer cash ISAs, stocks and shares, or both?
What selection do you offer direct by phone and what level of information and advice (if applicable) do you offer?
What is the AER on your cash ISA(s)? %
List the types of investments available for your stocks and shares ISA (equities, mutual funds etc).
In the online category
Yes No
Yes No
Yes No
6. Children's Savings Accounts
Phone
What is the AER on a balance of the following amounts?
%
%
%
Online
What is the AER on a balance of the following amounts?
%
%
%
In the online category
Yes No
Yes No
Yes No
7. Personal Loans
Phone
What is the average APR you charge on the following loans sizes (repayable over 5 years)?
%
%
%
%
%
Yes No
Online
What is the average APR you charge on the following loans sizes (repayable over 5 years)?
%
%
%
%
%
Yes No
In the online category
Yes No
Yes No
Yes No
8. Home Insurance
Phone
Property 1
How much would you charge for £15,000-worth of contents insurance on an upstairs two-bed flat in London SW6 6RE?
£
£
£
Property 2
How much would you charge for £45,000-worth of contents insurance on a detached five-bedroom house in Purley, Surrey, CR8 4AG?
£
£
£
Online
Property 1
How much would you charge for £15,000-worth of contents insurance on an upstairs two-bed flat in London SW6 6RE?
£
£
£
Property 2
How much would you charge for £45,000-worth of contents insurance on a detached five-bedroom house in Purley, Surrey, CR8 4AG?
£
£
£
In the online category
Yes No
Yes No
Yes No
9. Motor Insurance
Customer 1
Phone Online
£ £
£ £
Customer 2
Phone Online
£ £
£ £
£ £
In the online category
Yes No
Yes No
Yes No
10. Motor Breakdown Insurance
Phone Online
What is the cost of your motor breakdown cover? £ £
What is the extent of the cover (eg. roadside/recovery/recovery plus)?

Do you offer any level of accident care? Yes No
Do you have repair referrals? Yes No
Yes No
In the online category
Yes No
Yes No
Yes No
11. Life Insurance

What is the monthly cost of life insurance cover worth £200,000 for:

Phone Online
a) A 30 year-old male. Married. No health problems or family history of health problems. Non-smoker.
b) A 30 year-old male. Married. No health problems or family history of health problems. Smoker.
c) A 30 year-old-female. Single. No health problems or family history of health problems. Non-smoker.
d) ) A 30 year-old-female. Single. No health problems or family history of health problems. Smoker.
In the online category
Yes No
Yes No
Yes No
12. Pet Insurance

What is the cost of comprehensive pet insurance for:

Phone Online
a) A seven year-old male pedigree Labrador, bought for £700, owner's postcode: NG10 1HY £ £
b) A six year-old female crossbreed cat, free from a shelter, owner's postcode: N16 8EB £ £
What additional services (if any) do you offer (cover for advertising/reward for lost pet, boarding costs if owner is hospitalized, etc)?
In the online category
Yes No
Yes No
Yes No
13. Travel Insurance

How much do you charge an individual for comprehensive holiday insurance cover for:

Phone Online
a) One week skiing in Andorra £ £
b) A two-week beach holiday in Majorca £ £
c) One month trekking in Nepal £ £
d) A 12-month backpacking trip around the world £ £
What special overseas services do you provide (legal assistance, repatriation and so on)?
In the online category
Yes No
Yes No
Yes No
14. Credit Cards

Initial APR charged (and length of deal period, if applicable) on:

Phone Online
a) balance transfers % % mm/yy
a) cash withdrawals % % mm/yy
c) purchases % % mm/yy

What is the standard APR (if applicable) for all of the above categories?

Phone Online
a) balance transfers % % mm/yy
a) cash withdrawals % % mm/yy
c) purchases % % mm/yy
In the online category
Yes No
Yes No
Yes No
15. Share Dealing
Phone
Online
In the online category
Yes No
Yes No
Yes No
16. Private Medical Insurance
How much is your cheapest policy? £
In the online category
Yes No
Yes No
Yes No
17. Branch Networks
Best National Branch Network - Personal Banking

Please answer ALL of the following:
Number of:

a) branches
b) customer-facing branch staff
c) branches open outside 9am to 5pm (not including Saturdays)
d) branches open on Saturday
e) branches opened in past five years
f) branches closed in past five years.

Percentage of:

g) business banking advisers %
h) mortgage advisers %
i) network offering access to full product range %
Do customers have direct telephone access to their branch? Yes No
Best National Branch Network - Business Banking

Please answer ALL of the following:
Number of:

a) branches
b) customer-facing branch staff
c) branches open outside 9am to 5pm (not including Saturdays)
d) branches open on Saturday
e) branches opened in past five years
f) branches closed in past five years.

Percentage of:

g) business banking advisers %
h) mortgage advisers %
i) network offering access to full product range %
Do customers have direct telephone access to their branch? Yes No
Best Regional Branch Network - Personal Banking

Please answer ALL of the following:
Number of:

a) branches
b) customer-facing branch staff
c) branches open outside 9am to 5pm (not including Saturdays)
d) branches open on Saturday
e) branches opened in past five years
f) branches closed in past five years.

Percentage of:

g) business banking advisers %
h) mortgage advisers %
i) network offering access to full product range %
Do customers have direct telephone access to their branch? Yes No
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